NALC welcomes the Government’s proposal to extend the remit of the Local Government Ombudsman to local (parish and town) councils set out in the draft Bill Public Service Ombudsman Bill.
But NALC calls on the Government to pilot arrangements with larger local councils and evaluate their success before extending to all 10,000 councils in England.
NALC recognises that the public needs swift and effective redress when they believe there has been a failure in a service. This should not only give a better deal for the citizen but also lead to better quality and value for money in the local public services delivered by the tier of government nearest to the people.
Cllr Sue Baxter, NALC Chairman said this in support of the draft Bill; “Overall it has been a longstanding policy of NALC’s that the remit of the Local Government Ombudsman (LGO) should be extended to cover all parish and town councils. However in our response to the earlier Government consultation we proposed piloting the use of the Ombudsman with larger parish councils and that following a policy review the LGO should cover all parishes. “