Event terms and conditions
The National Association of Local Councils (NALC) reserves the right to change its events, including information relating to content, timings, and dates.
If NALC has to cancel an event, you will be offered a place on an equivalent event within a 12-month period. If this isn’t suitable for you, a full refund will be issued. If NALC cancels an event and an alternative cannot be provided, we will fully refund any payment received for that event.
Payment
Payment can be made by credit card, BACs payment or on receipt of an invoice. Cheques should be made payable to the "National Association of Local Councils".
Price
Fees will be charged at the price shown on the website at the time of booking. We reserve the right to change course fees without notice.
Cancellations
If you need to cancel your booking, please email [email protected] or request a cancellation on the NALC website.
Cancellation charges are:
- 28 or more days before the event — 30% of the event fee.
- 14 to 27 days before the event — 50% of the event fee.
- 1 to 13 days before the event — 100% of the event fee.
Cancellation charges apply for all cancellations, including those due to illness.
Duplicate bookings
Duplicate bookings should be reported immediately upon discovery. If NALC is notified promptly, the duplicate booking will be cancelled with no charges incurred. However, repeated occurrences may result in charges for subsequent instances. Failure to notify NALC promptly of duplicate bookings may also result in charges being applied.
Name changes
If you need to transfer your booking to a substitute delegate, you may do so at no extra charge. Please email [email protected].
Transfers
If you need to transfer your booking, please email [email protected]. When you transfer to an alternative event, the original terms and conditions, including cancellation charges, still apply.
Non-attendance that does not meet these transfer requirements is considered a cancellation, and cancellation charges will be incurred. Please note that non-attendance due to illness, difficulty in transport arrangements, weather conditions, or any other reason will incur the same cancellation charge.
Event technology
Our online events are delivered on Zoom. Please check with your IT team if you cannot use Zoom before booking. You will not be eligible for a refund if you book and later find out you cannot attend because of your organisation's policy regarding Zoom.
How we use your data
We use the data provided on your booking to communicate by email, post, or telephone where necessary to process your booking and payment. Please see our privacy notice for more information about how your data is stored and processed.
Refund policy
Please refer to NALC's cancellation policy for full details regarding the circumstances and timescales under which cancellations from delegates already booked onto events (in person or online) can be accepted.
NALC reserves the right, as the host and organiser, to make changes to event programmes at any time. This is stated on our website. As such, NALC cannot accept retrospective refund requests from delegates for reasons such as the event not meeting expectations, minor deviations from advertised themes, IT issues (e.g. glitches, streaming delays, etc.), or speaker performance. These reasons are considered both unfair and unreasonable grounds for refunds, particularly after the event has taken place and for factors largely outside NALC's control.
For refund requests that comply with NALC's cancellation policy, such as duplicate bookings, please email [email protected].