NORA Guidelines

What is NORA?

NORA is NALC's Online Resource Assistant.
NORA uses NALC resources to help answer questions and direct you to relevant NALC guidance.
NORA does not search the wider internet. It can only answer using the NALC resources, so it may not be able to answer every question.
Where relevant, NORA will link you to the NALC resources used to provide the response.

Ask clear, specific questions and provide relevant context to help NORA find the most useful information.
NORA can help you find information on legal, financial and other specialist topics. NORA's responses are for information purposes only and are NOT professional advice.
Always check the NALC resources NORA links to and verify important information before acting on it. Seek appropriate professional advice where necessary, particularly where the information may inform council decisions or actions.
If you need further advice or support, including help applying the guidance to your council's circumstances, contact your county association.
NORA uses AI and can make mistakes, misunderstand your question or provide incomplete information.
Do not use NORA to draft documents or correspondence, or for personal, non-council or non-member related queries.

Home screen — Return to NORA's main screen to start a new conversation or access recent conversations.
New conversation — Start a new conversation with NORA. Use this when you want to ask about a different topic.
Chat history — View and search your previous conversations.
Bookmarks — Save useful conversations so you can easily return to them later.
View sources — View and open the NALC resources NORA has used to support its response.
Copy thread to clipboard — Copy a conversation to paste into another document or application.
Download the thread as a text file — Save a conversation to your device as a text file.

Do not enter personal data, confidential council information, commercially sensitive information or details of individual cases.
NALC can review your full NORA conversation and identify the user who submitted it. Conversations may be reviewed to monitor and improve NORA, investigate technical issues and identify inappropriate use.
Use of NORA is subject to NALC's Terms of Use, including appropriate and fair use of the service.

Your feedback will help us understand your experience and improve NORA.

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By using NORA, you agree to our Terms of Use and acknowledge our Privacy Notice.