NALC meets with Barclays to highlight poor banking services


The National Association of Local Councils (NALC) met with Barclays last week to highlight the ongoing poor banking services local (parish and town) councils are experiencing, especially in rural areas.

NALC and other colleagues from the sector met with Barclays Bank Know Your Customer team. The issues of mandates, signatories, transition to online banking, rurality, business continuity and lack of a single telephone banking contact point were highlighted.

Cllr Keith Stevens, NALC chair, has engaged further with trade body for banks, UK Finance, and other representative bodies in the voluntary sector.

This issue was raised in parliament by Andrew Griffith MP, economic secretary to the Treasury, who said UK Finance was working with “sector representatives to identify any changes banks can make to simplify processes like changing signatories on accounts and to produce guidance aimed at helping charities and community groups access and understand banking.”

Read the parliamentary question and answer

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